Shipping Policies

Orders placed online Monday through Friday before 12:00pm EST (Eastern Standard Time) will typically ship the same business day.
Orders placed online after 12:00pm EST will typically ship the following business day.
Orders placed online after 12:00pm EST on Friday, Saturday, or Sunday will ship on the next business day.

Due to the current volatility of shipping rates, tariffs, and order volume, all orders will be reviewed to determine accuracy and eligibility for free shipping.

FREE SHIPPING ON SELECT ORDERS OVER $89.00 USD

Orders totaling $89.00 or more may be eligible for free shipping. Valid only on orders shipped within the 48 contiguous States.

Large, oversized orders, and bulk orders, or orders requiring Motor (LTL) Freight Shipment due to weight, dimensions, distance, or carrier restrictions are excluded from Free Shipping.

Products with an indicated "Fixed Shipping Cost" on product pages do not qualify for free shipping and will be charged the indicated set shipping cost for that item during checkout. If further arrangements need to be made (such as in the case of frieght) the fixed shipping cost will be deducted from the overall cost of shipping the product.

Ground Shipments

Most packages will be shipped by ground carrier (USPS, FedEx) and will typically be delivered in 2-7 business days unless back-ordered or dropshipped directly from the manufacturer. In the event your order is affected by back-ordering or dropshipping we will contact you to discuss delivery options.

Order Value	Shipping Cost
$0.00 - $88.99	$10.95
$89.00 or more	Free

Oversized Shipments

Oversized and heavy items that cannot be shipped via FedEx or USPS will be shipped via Motor Freight (LTL) carrier and may incur additional charges. Additional shipping charges will NOT be reflected during checkout. Water X Scapes will contact you with freight cost details, after which the carrier will contact you to schedule a delivery time. Freight carriers typically require someone present at the time of delivery to sign/receive the shipment and usually are not obligated to unload the product from the truck.

Local Pickup

Water X Scapes is happy to provide an order pickup option for our customers. In most cases orders marked pickup are usually available within an hour to two hours after the order is placed, however customers should recieve an email notification when the order is ready to be picked up.

If you would like to schedule a pick-up time, please indicate the date and time of the planned pickup in the order comments during checkout (or email us at orders@waterxscapes.com).

Orders may be picked up at our Uniontown, Ohio location between 9am and 4:30pm EST. Upon arrival, the main gate MAY be closed. If closed, please use the secondary entrance located just down from the main gate to pick up your order from the beige warehouse.

Live Plants and Animals

Most Live plants and pond fish are currently not available for purchase in our online shop at this time. Plants that are made available for purchase such as Water Hyacinth & Hornwort are only shipped on Mondays and Tuesdays in an attempt to avoid weekend delays in shipments. We do everything we can to ensure plants are safely and securely packaged and will arrive within a reasonable amount of time and in good condition.

Damaged Shipments

If your package appears to be damaged please take pictures for proof and contact us immediately. Incorrect or damaged orders must be submitted within 24 hours. If there is a problem, please go to our Contact Us page and fill out the form for assistance. You can also call us at, 330-896-9811 asking for our Online Customer Care.