Frequently Asked Questions

We accept Visa, Mastercard, Discover, PayPal, and GooglePay. We do not accept American Express due to the high fees associated with accepting it.

Orders will typically arrive within a week (1-7 days); largely dependant on the customers distance from our warehouse. Orders including live plants may take a little longer depending on the day of the week being ordered. Water X Scapes ships live plants early in the week to avoid weekend stowage. Once an order ships out from our location Water X Scapes has little control over how fast or slow an order will arrive.

When an order includes a product whose total weight exceeds the typical limitations imposed by carriers such as USPS and FedEx for standard deliveries, that order will require freight shipping. Orders that require freight shipping DO NOT qualify for free shipping. After placing an order that meets or exceeds size restrictions a waterxscapes.com associate will reach out via phone and email with a freight shipping quote and to determine any add-on shipping arrangements. Add-on services for freight shipments include lift-gates to unload the order, residential delivery, and delivery scheduling. Once shipping has been arranged you will recieve a copy of the Bill of Lading for the shipment. Please see the Shipping Information page for more information.

Water X Scapes provides USPS and FedEx shipping options for most orders. Orders with weights exceeding standard limits will ship LTL freight. Orders placed by customers in Ohio may select to pickup their order at our Uniontown, Ohio location.

Yes! A pond can be built almost anywhere. You will just want to be aware of the different behaviors of the water quality when it is in the sun or in the shade. For example; A pond in the sun may have more blooming water plants available, whereas a pond in the shade it stays cooler with not as much direct sunlight.

No. A water garden runs on a “closed circuit.” That means once you fill it, it recirculates the same water through the system continually with a pump and filter system.

On occasion, some water may need to be added due to evaporation.

Any time. As long as the earth you need to dig in is not frozen, you can build a pond. The only thing I would suggest, is if you are impatient about adding fish in it, make sure that the weather outside is warm enough to transfer and acclimate them safely.

Hopefully you are using a thick 45 mil EPDM rubber liner. If so, it is safe to walk on, but with caution. Be sure that it is clear of mulch or stones underneath it, and please do not wear your golf shoes or baseball cleats. Once it is installed with a proper underlayment, you may enter your pond at any time for building and maintenance. Be careful – it is slippery when wet.

To some degree it does, but the warmer the water is, the closer the oxygen stays to the surface. To properly add dissolved oxygen to your pond, install an aerator stone near the bottom where the waste settles. If you have fish, you will move the aerator stone in the winter.

For best results, use pond aeration year-round.

You will need to know how much volume your pond has; or how many gallons of water it holds, in order to treat your pond properly. Figure the gallons by multiplying your average length (L) by average width (W) by average depth (D) by 7.48. (LxWxDx7.48)

Some people have run their pump year-round with success - but we recommend that you do not for a variety of reasons.

No. Turtles have very sharp claws and like to dig. You would be best off leaving turtles in the wild, rather than looking for a leak that suddenly appeared in your pond.

You can - but we highly advise against it. Koi fish grow according to their food source and can sometimes triple in size in a single year. Koi will very quickly outgrow a small pond and you will either be looking to relocate them, re-build your feature, or they can perish.

Feeding your fish is relative to the capabilities of your pond’s filtration system and the population of your pond. To be on the safe side, we recommend; once a day, whatever they can finish in 3-5 mins should suffice.

Plant shelves can be created with milk crates and stone. You can simply add floating islands, or a bog area on the outside of the pond.

The staff at Water X Scapes makes every effort to remove any snails or snail eggs that can be found on pond plants prior to shipping. However, because of the nature of snails we cannot always remove all of them and they can get missed.

Water lilies and lotus are the most important to fertilize since they do very little to help filter the water. Potted plants may be fertilized once a month while bare-rooted plants, floating plants, or bog plants will take their nutrients straight from the pond water.

The best thing to do is leave them right in the pond. Make sure you have proper aeration and a de-icer
to create a hole on the surface in the ice.

NO. A fish’s body temperature changes with the water temperature. The colder the water, the slower their metabolism gets.